When you first come to us as a client we will provide you with login details to our Fear Free Pre-Visit Questionnaire on our website. Alternatively, we can email you a copy.

This questionnaire needs to be completed and sent in to us before your first visit. It helps us better understand the needs of your dog and facilitate a smooth first visit to our clinic so that all future visits are less stressful for your dog and yourself.

Yes, all our Veterinarians, Vet Nurses and Dog Groomers are Fear Free Trained.

Fear Free Certified Practices have protocols in place to alleviate stress in your dog to ensure they have a stress-free visit as much as possible.

All our staff have Fear Free training. Using the Fear Free guidelines helps us better understand how your dog deals with and expresses anxiety, fear and stress. By understanding these indicators, we can help your dog feel more at ease before, during and after their visit.

We usually recommend starting with a Fear Free Initial Consultation. This allows us to understand your dog’s needs and plan the most appropriate support before they attend the clinic.

(Please note, that there may be times that your dog exhibits stress indicators so great that rescheduling your appointment may be in the dog's best interest).

Our Dental Checks are complimentary ten minute appointments that allow us to examine your dog's teeth and gums and determine whether or not it is time for dental surgery.

Your dog's teeth will be given a Grade of 1 - 4 (please refer to our dental page for further explanations).

We can also help guide you in ways to promote your dog's dental health.

Please note, no other service is performed during a Dental Check.

It is unlawful for medications to be resold therefore we are unable to offer a refund for medications that have left our clinic.

If you have unwanted medications they can be returned to us for proper disposal. In some cases, we may be able to donate them to charities.

As we are providing a unique space for dogs in a Fear Free environment, we cannot see your cat or any other types of pets.

Melbourne Dog Clinic will also not be stocking medications for animals other than dogs.

Yes! It is important to us that our clinic is entirely accessible for people who use mobility aids.

Both our Toorak Road entrance and Car Park entrance are street level and easily accessible for people using mobility aids.

Yes, we have GapOnly.

We immediately send your claim to your pet insurance company via GapOnly. Insurers generally take 5 - 10 minutes to respond so you will need to wait inside our clinic for their response to your claim.

Once approved and processed, you simply pay the difference. How easy!

Unfortunately, as we are a small business with a small team, we cannot make house visits at this point in time.

Yes, our business is an inclusive and equal opportunity employer.

No.

Melbourne Dog Clinic is an independent, privately owned and operated family business.

We do not run accounts or provide credit to clients.

We do accept payment options through payment companies such Medipay but these are organised by the client.

We cannot take work experience secondary school students.

We may, at times, be able to accept Work Placement students studying Veterinary Nursing or students undergoing their Veterinary Degree. Please contact the clinic if you are interested in a placement with us.

We accept unused dog food and medications, which will will donate to charity on your behalf.